1. Introduction
These Terms and Conditions (“Terms”) govern your use of the website www.laaljewellery.co.uk (“the Site”) and the purchase of any products or services from Laal Jewellery (“we”, “us”, “our”).
By accessing the Site or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use the Site or our services.
2. About Laal Jewellery
Laal Jewellery operates exclusively as an online jewellery business.
We do not operate any physical retail stores.
We offer:
• Ready-to-wear jewellery pieces
• A bespoke jewellery design service
3. Eligibility
By using this Site, you confirm that:
• You are at least 18 years old, or
• You have the legal capacity to enter into a binding contract
4. General Conditions
We reserve the right to refuse or cancel any order at our discretion.
You agree not to:
• Use the Site for unlawful purposes
• Infringe intellectual property rights
• Attempt to disrupt or misuse the Site or its systems
Content on this Site may not be copied, reproduced, or exploited without written permission.
5. Product Categories
5.1 Ready-to-Wear Jewellery
Ready-to-wear pieces are pre-designed items offered for sale subject to availability.
Due to the handcrafted nature of jewellery:
• Minor variations in colour, size, weight, and finish may occur
• Images are indicative and may appear differently on screens
5.2 Bespoke Jewellery Service
Bespoke jewellery is custom-designed and made to order in collaboration with the client.
The bespoke process may include:
• Design consultation
• Sketches and/or CAD designs
• Stone sourcing
• Final production
Once a bespoke project begins, the client acknowledges and agrees to the terms outlined in Section 10.
6. Pricing & Payment
All prices are displayed in GBP (£) and include VAT where applicable.
We reserve the right to:
• Adjust prices at any time
• Correct pricing errors
• Cancel orders placed with incorrect pricing
Payment terms:
• Ready-to-wear items must be paid in full at checkout
• Bespoke orders require a non-refundable deposit before design work begins
7. Delivery
Delivery timelines are estimates only and may vary depending on:
• Product type
• Production timelines
• Destination
International customers are responsible for:
• Customs duties
• Import taxes
• Local fees
Risk of loss passes to the customer upon delivery.
8. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.
Bespoke jewellery is non-refundable and non-returnable, except where required by law.
9. Accuracy of Information
We make reasonable efforts to ensure all product descriptions and information are accurate.
However, we do not warrant that descriptions, pricing, or other content are error-free.
10. Bespoke Orders – Specific Terms
By commissioning a bespoke piece, you agree that:
• A non-refundable deposit is required to commence design
• Once design approval is given and/or production begins, the order cannot be cancelled or refunded
• Changes requested after approval may incur additional costs
• Stone availability may affect timelines and final pricing
• Weight, dimensions, and stone characteristics may vary slightly in the final piece
All sketches, CAD files, designs, and concepts remain the intellectual property of Laal Jewellery, even if the project does not proceed.
We reserve the right to photograph or film bespoke pieces for portfolio or marketing purposes unless you notify us in writing before production.
11. Intellectual Property
All content on this Site, including but not limited to:
• Jewellery designs
• Images
• Text
• Logos
• CAD files
is owned by Laal Jewellery and protected by UK and international intellectual property laws.
Unauthorised use is prohibited.
12. Personal Data
Personal information submitted through the Site is handled in accordance with our Privacy Policy.
13. Limitation of Liability
To the fullest extent permitted by law:
• We shall not be liable for indirect, incidental, or consequential losses
• Our total liability shall not exceed the amount paid for the product or service
Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
14. Indemnity
You agree to indemnify and hold harmless Laal Jewellery from any claims, losses, or damages arising from your breach of these Terms or misuse of the Site.
15. Severability
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.
16. Termination
We may suspend or terminate access to the Site without notice if these Terms are breached.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
18. Changes to Terms
We may update these Terms at any time.
Continued use of the Site constitutes acceptance of the updated Terms.
19. Contact
For enquiries regarding these Terms, contact:
Contact@laaljewellery.co.uk
